Montage Kapalua Bay is now open.  Guests should review state and local governmental orders and guidance to confirm eligibility to travel to and stay at a Montage International resort or hotel. Please review current guidance here. Any guest bookings that are not permitted will not be honored.  Please note in compliance with state of Hawaii orders, face coverings are required to be worn by both associates and guests while in public spaces at the resort.

The health and safety of our guests and associates has been and will continue to be our top priority. For more information on our health and safety protocols, please review our Peace of Mind Commitment.

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Frequently Asked Questions



What time is check-in at Montage Kapalua Bay?

Check-in is at 4pm at Montage Kapalua Bay.
 

What time is check-out at Montage Kapalua Bay?

Check-out is at 11am at Montage Kapalua Bay.
 

Does Montage Kapalua Bay have a hotel bar or cocktail lounge on-site?

Yes. Montage Kapalua Bay has three bars: The Hideaway at Kapalua BayHana Hou Bar & Sunset Patio and The Beach Club.
 

Does Montage Kapalua Bay have a restaurant at the resort?

Yes. Montage Kapalua Bay offers four restaurants: Cane & Canoe (signature restaurant), The Hideaway at Kapalua Bay (casual dinner venue), Hana Hou Bar & Sunset Patio (lunch) and The Beach Club (lunch). Mahana Market is also available as a grab-and-go retail shop.

 

Does Montage Kapalua Bay have a spa at the resort? Does Montage Kapalua Bay have a beauty salon at the resort?

Yes. Montage Kapalua Bay has a spa at the resort. Spa Montage Kapalua Bay features indoor and outdoor treatment rooms, a state-of-the-art fitness center and movement studio with a vast selection of fitness classes, Spa Boutique and a full-service Beauty Salon. Bridal services, wellness membership programs and treatments for ages 4 to 15 are also available. Overnight resort guests at Montage Kapalua Bay have full daily complimentary access to the spa facilities (excludes guests of Luxurious Destination, Private Paradise Villas and homeowners).
 

Does Montage Kapalua Bay have a hotel gym or fitness center? What are the hours of the gym and fitness center at Montage Kapalua Bay?

Yes. Montage Kapalua Bay has a gym that is open from 6am to 7pm. The fitness center features state-of-the-art circuit training machines, a Kinesis system, free weights and a full range of cardio equipment.

 

Does Montage Kapalua Bay allow pets? What is the hotel pet policy at Montage Kapalua Bay?

No, unless the pet is serviced or certified. Montage Kapalua Bay is not a pet-friendly resort. This applies to visitors and locals alike.

 

Does Montage Kapalua Bay have room service? When time does room service end at Montage Kapalua Bay?

Yes. Montage Kapalua Bay offers room service 24 hours per day. The resort’s in-room dining offers a first-class menu for breakfast from 6am to 11am, lunch from 11am to 10pm, dinner from 11am to 10pm or late-night fare from 10pm to 6am. To view a sample menu of our in-room dining service, please visit our in-room dining page.

 

Does Montage Kapalua Bay offer an airport shuttle or airport transportation?

Transportation can be arranged through the concierge at Montage Kapalua Bay. Taxis and rental cars are also available at the airport.

 

Can I park at Montage Kapalua Bay? How much does it cost to park at Montage Kapalua Bay?

Yes. Montage Kapalua Bay offers valet parking only.

 

Does Montage Kapalua Bay have a pool? When is the pool open at Montage Kapalua Bay?

Yes. Montage Kapalua Bay has a pool open 24 hours per day. Quiet hours start at 9pm and poolside service is available from 11am to 5pm. The Sunset Pool provides the perfect aquatic playground for your Hawaii vacation.

 

How much does Montage Kapalua Bay charge for wireless internet?

Internet is included in the resort fee at Montage Kapalua Bay.

 

What time is daily housekeeping cleaning services?

Housekeeping daily cleaning at Montage Kapalua Bay is between 9am and 5pm. Turndown service is between 5:30pm and 9pm.

 

Is the in-room coffee replaced daily during the cleaning service?

Yes. Coffee is replenished during the daily cleaning service.

 

How do I dial out when using the in-residence phone?

To dial out using the in-residence phone at Montage Kapalua Bay, press “9” to call a local number. Press “9” then “1” to dial an out-of-state number. Local and mainland calls are included in the daily resort fee.

 

Does Montage Kapalua Bay have an ATM? Where is the ATM located?

Yes. The ATM at Montage Kapalua Bay is located in the resort lobby next to Mahana Market before the restrooms.

 

How do I request a vehicle or ride at Montage Kapalua Bay?

From your residence phone, dial extension “6617” or visit valet at the front drive at Montage Kapalua Bay.

 

How do I request the Kapalua resort shuttle?

The complimentary Kapalua resort shuttle is an on-call service. Kindly visit valet to request a ride to locations within Kapalua Resort or directly call for pick-up at (808) 665-9110.

Does Montage Kapalua Bay have accessible residences?

Yes. Montage Kapalua Bay has ADA accessible residences. To learn more, visit our ADA accommodations page.

 

What is the cancellation policy at Montage Kapalua Bay?

The cancellation policy at Montage Kapalua Bay is specific to the reservation booked. To view or modify a reservation, please visit the modify a reservation page using the booking confirmation number and email used to purchase the reservation or please call Montage Kapalua Bay at .