Frequently Asked Questions

Check-in is at 4pm at Montage Kapalua Bay. Early check-in can be requested but is not guaranteed.

Check-out is at 11am at Montage Kapalua Bay. Late check-out can be requested but is not guaranteed.

Yes. Montage Kapalua Bay has three bars: The Hideaway at Kapalua Bay, Hana Hou Bar & Sunset Patio and The Beach Club.

Yes. Montage Kapalua Bay offers four restaurants: Cane & Canoe (signature restaurant), The Hideaway at Kapalua Bay (casual dinner venue), Hana Hou Bar & Sunset Patio (lunch) and The Beach Club (lunch). Mahana Market is also available as a grab-and-go snack shop.

Yes. Montage Kapalua Bay has a spa at the resort. Spa Montage Kapalua Bay features indoor and outdoor treatment rooms, a state-of-the-art fitness center and movement studio with a vast selection of fitness classes, a Spa Boutique and a full-service Beauty Salon. Bridal services, wellness membership programs and treatments for ages 4 to 15 are also available.

Yes. Montage Kapalua Bay has a gym open from 7am to 7pm at Spa Montage. The fitness center features state-of-the-art circuit training machines, Peloton bikes, free weights and a full range of cardio equipment.

No, Montage Kapalua Bay does not allow pets on the property. The only exception is if the pet is a certified service animal. This policy also applies to visitors and residents.

Yes, Montage Kapalua Bay offers room service. The resort’s in-room dining offers a first-class menu for breakfast from 7am to 11am, lunch from 11am to 5pm and dinner from 5pm to 10pm. To view menu and signature experience (private chef and luau) options, please visit our in-residence dining page.

No, the resort does not offer airport transportation. However, our Front Desk Concierge will arrange any ground transportation you may need with advance notice. Taxis and rental cars are also available at the airport.

Yes, Montage Kapalua Bay only offers valet parking for overnight guests and one-day visitors and residents. Self-parking and public parking are not available at Montage Kapalua Bay. Self-parking and public parking are only available at Spa Montage for spa guests only.

Yes. The Sunset Pool (main resort pools) and The Beach Club pool are open 24 hours. Quiet hours start at 9pm and poolside service is available from 11am to sunset. To view our pool guidelines and day bed packages, click here.

Internet is included in the resort fee at Montage Kapalua Bay.

Housekeeping daily cleaning at Montage Kapalua Bay is between 9am and 5pm. Turndown service is between 5:30pm and 9pm.

Yes. Coffee is replenished during the daily cleaning service.

To dial out using the in-residence phone at Montage Kapalua Bay, press “9” to call a local number. Press “9” then “1” to dial an out-of-state number. Local and mainland calls are included in the daily resort fee.

Yes. The ATM at Montage Kapalua Bay is located in the resort lobby next to Mahana Market before the restrooms.

From your residence phone, dial extension “6617” or visit the valet at the front drive at Montage Kapalua Bay. To call from your mobile, dial (808) 662-6617.

The complimentary Kapalua resort shuttle is an on-call service. Kindly visit the valet to request a ride to locations within Kapalua Resort or directly call for pick-up at (808) 665-9110.

Yes. Montage Kapalua Bay has ADA accessible residences. To learn more, visit our ADA accommodations page.

The cancellation policy at Montage Kapalua Bay is specific to the reservation booked. To view or modify a reservation, please visit the modify a reservation page using the booking confirmation number and email used to purchase the reservation or please call Montage Kapalua Bay at 808.662.6600.