Montage Kapalua Bay is now open.  Guests should review state and local governmental orders and guidance to confirm eligibility to travel to and stay at a Montage International resort or hotel. Please review current guidance here. Any guest bookings that are not permitted will not be honored.  Please note in compliance with state of Hawaii orders, face coverings are required to be worn by both associates and guests while in public spaces at the resort.

The health and safety of our guests and associates has been and will continue to be our top priority. For more information on our health and safety protocols, please review our Peace of Mind Commitment.

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Spa Guidelines

We encourage a serene atmosphere. In respectful consideration for all guests, we ask that you turn off all cellular phones and speak softly in quiet areas of the spa. In addition, the spa is a non-smoking facility both indoors and outdoors.

To ensure that you feel comfortable and at ease during your treatment, we have implemented additional health and safety protocols. Please take a moment to familiarize yourself with these prior to your arrival.

Before Entering Spa Montage Kapalua Bay

  • A face covering is required and must be worn while enjoying our indoor and outdoor public areas of our spa
    Exceptions include during facial treatments and while swimming
  • If you are unable to bring your own face covering, one will be provided for you to wear
  • Spa & Salon Treatments
    • Please arrive at least 30-minutes prior to the start of your spa appointment; we encourage all guests to shower prior to the start of the treatments
    • Pre-treatment questionnaire and waiver (electronically sent) must be completed and signed 24 hours prior to any spa treatment
    • Body therapies, body waxing and make-up application are not available until further notice
  • Hand sanitizer will be readily available for you to use during your time in the spa
  • Fitness Center will be limited to 12 guests at a time with advance 24 hour reservation
  • Wellness Classes will be limited to 10 guests at a time with advance 24 hour reservation
  • Spa Boutique will be limited to 5 shoppers at a time. No advance reservation needed. All retail purchases are final. Return or exchanges will not be accepted
  • Daily facility passes are not available until further notice

Age Requirement

  • We welcome guests 16 years of age or older to enjoy all of our luxurious spa services

Arrival & Check-In

  • Upon arrival, guests will have their temperature checked by a Spa Montage associate with a contactless thermometer. Any guest with a temperature above 100.4°F upon arrival will need to reschedule their appointment for a later date
  • Prior to entering the spa, all guests must complete a health questionnaire and service release form

During Your Visit

  • Hand sanitizer will be readily available for you to use during your time in the spa
  • Indoor hydrotherapies including steam rooms, saunas and whirlpools are not available
  • The lounge chairs at the outdoor infinity pool have been rearranged for social distancing
  • For guests who feel unwell, last minute cancellation fees will be waived
  • Kindly do not hesitate to contact the spa with questions about our health and safety protocols
  • Signage and sanitizing stations have placed throughout the facility, all which follow social distancing guidelines mandated by the State of Hawaii

Spa Etiquette

  • Hand sanitizer will be readily available for you to use during your time in the spa
  • Your service provider and supporting spa associates will wear a face covering before, during and after your treatment
  • Spa Montage has increased cleaning and sanitization procedures, and requires face coverings be worn by spa therapists
  • Face coverings and social distancing protocols will be enforced in all indoor and outdoor public spa areas
  • Each treatment has been scheduled to allow additional time between guests so that the treatment spaces can be deeply cleaned
  • In-residence spa treatments are not available until further notice

Our Associates

  • Robust training protocols for all associates in CDC safety and sanitization guidelines has been introduced
  • Daily associate health certifications including temperature verifications and health assessments are required
  • Associate hygiene and safety requirements, including use of personal protective equipment, is in effect at all Spa Montage locations

Implementation of these health and safety enhancements is already underway across the Montage International portfolio, as we re-open our hotels and resorts through 2020.