Back view of Inn

Montage Palmetto Bluff is now open for resort guests, we hope to announce our public re-opening soon.  Guests should review state and local governmental orders and guidance to confirm eligibility to travel to and stay at a Montage International resort or hotel. Please review current guidance here. Any guest bookings that are not permitted will not be honored.

The health and safety of our guests and associates has been and will continue to be our top priority. For more information on our health and safety protocols, please review our Peace of Mind Commitment.

Health & Safety Protocols

Your Health & Safety is Our Priority

Montage International is committed to putting the safety and security of our guests, residents and associates as our number one priority. At Montage International, we have always taken great pride in our highly personalized approach to hospitality as well as our attention to detail and service. We have now taken this same level of commitment and applied it to enhancing our already stringent health and safety protocols to ensure compliance with the highest standards and certifications.

All Montage International locations have implemented an enhanced prescriptive Health & Safety protocol program that was designed in collaboration with guidance from the Centers for Disease Control and Prevention (CDC) as well as from leading experts in their respective fields.

Guests should review state and local governmental orders and guidance to confirm eligibility to travel to and stay at a Montage International resort or hotel. Please click on the following link to review current guidance: montageinternational.com/traveler-guidance/. Any guest bookings that are not permitted will not be honored.



Peace of Mind Commitment

At the Resort

  • Enhanced focus on overall cleanliness and hygiene, including increased frequencies of sanitization and deep cleaning for high-touch areas
  • Integration of the latest cleanliness technologies including the use of electrostatic sprayers,
    UV wands and devices, and particulate level air filtration systems
  • Reduction in capacity through thoughtful social distancing design for all restaurants, bars,
    lounges, gyms, pools, and public areas
  • Incorporation of contactless services/deliveries whenever possible

For Our Guests

  • Complimentary guest access to ONE MEDICAL and their award winning combination of cutting edge technology and healthcare providers, allowing seamless virtual care while away from home
  • Complimentary hand sanitizer and facial coverings provided to all guests and meeting attendees

Our Associates

  • Robust training protocols for all associates in CDC safety and sanitization guidelines
  • Daily associate health certifications including temperature verifications and health assessments
  • Associate hygiene and safety requirements including use of personal protective equipment

Arrival & Check Out

  • Registration cards, credit card devices, room keys and pens sanitized with a UV wand prior to being provided to guests
  • Contactless Bell Services available for delivery and retrieval of luggage
  • Encouraged use of email and text for all guest transactions where appropriate, including check-out
  • Valet Attendants to use disinfecting wipes to wipe down steering wheel, ignition button, turn signal, and door handles (inside and outside)

Rooms

  • Each guest room will include an individual hand sanitizer and packet of disinfectant wipes for use during stay
  • Guestrooms cleaned and disinfected thoroughly, in accordance with health and government guidelines. All Housekeeping associates are required to wear gloves and masks prior to entering all guest rooms.
  • Extra pillows and blankets are available by request only and not stored in guest rooms
  • All items delivered/picked up from guest rooms to be thoroughly sanitized
  • Housekeeping services can be declined by guests during stay or staggered, based on guest preference

Resort Dining

  • Seating capacity reduced at all restaurants, bars and lounges to allow for minimum of six feet between each seated group/party of guests.
  • Menus placed on table prior to guests being seated to minimize contact
  • Frequent hand washing and sanitation required by all associates
  • Food preparation protocols strictly enforced, including gloves to be worn at all times when preparing food and contactless methods when being transferred to other associates
  • Option for room service to be contactless, including delivery and retrieval
  • A snack menu in lieu of honor bar to be made available for pre-order prior to arrival

Spa Montage and Fitness Centers

  • Temperature screening process implemented prior to entering Spa
  • Increased cleaning and sanitization procedures, as well as masks and gloves to be used by spa therapists. Hand sanitizers, masks and gloves will also be made available for guest use.
  • Social distancing to be adhered to in public spa areas, with each treatment scheduled to allow additional time between guests to allow treatment spaces to be deeply cleaned
  • Steam rooms, saunas and plunge pools temporarily closed

Implementation of these health and safety enhancements is already underway across the Montage International portfolio, as we prepare for the re-opening of our hotels and resorts through May and June 2020.